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Social-Security-Administration
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October 9, 2025

Recent Changes at the Social Security Administration

In the past several months, the Social Security Administration (SSA) has made several changes that are impacting beneficiary experiences. Chatbots Earlier this year, SSA began using an AI-based Chatbot for its national 1-800 phone system. This means that immediately upon…

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December 5, 2013

A Day in the Life of an Elder Care Coordinator

So on a given day, I may be asked to speak with a family member and schedule a time to visit a client in their home to help determine needs and more effectively offer resource information. I then communicate with the legal team to coordinate next steps, ensuring that the best plan for that particular individual is executed, with essential legal documents in place.

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